Customer Success Manager

At DeepSight, the Customer Integration Specialist will:

• Participate in the development of the implementations and trainings of the DeepSight solution for our various manufacturing customers
• Evaluate the knowledge level of the clients on certain technical aspects: 3D scans, CAD models, video captures, etc.
• Train and assist clients on creation module (DeepSight Studio)
• Develop 3D work instructions with the clients’ assistance 
• Train and assist clients in the use of smart glasses (Microsoft Hololens)
• Develop and improve different use cases for the DeepSight solution
• Create custom 3D models (tools, equipment, work environnements, etc.)
• Act as a bridge between customer needs and the software development team
• Assist and guide our various industrial customers towards the best possible uses of the DeepSight solution 
• Participate in customer demos and help them select work procedures to be performed on the DeepSight platform
• Be agile and take ownership of any special projects that will stimulate her/him

Don’t hesitate to apply if you have:

• A bachelor's degree in industrial engineering
• 1 to 3 years of work/internship experience in an industrial organisation (manufacturing is a plus)
• Expertise of 3D modelling softwares: Blender, Solidworks, Catia, Autocad, SketchUp, or any other software 
• Knowledge of production concepts:
  • Continuous improvement
  • Understand how the manufacturing workplace is organized
  • Equipment and production layouts 
  • Work instructions
  • Experience in Worker Training/Lean manufacturing
  • Preventive and predictive maintenances
• Unparalleled autonomy, perseverance and versatility to help promote the adoption of a disruptive technology 
• An understanding of how augmented reality software works
• The ability to adapt the solution to different use cases and customer needs
• Experience in customer presentations and B2B sales (a plus)
• An engaging and assertive personality that allows you to develop connections with clients, both internationally and locally
• Ability to communicate with different types of personas in both English and French
• A structured mindset that allows you to execute high value deliverables